Shipping Policy

Thank you for visiting and shopping at JUORTHO. The following policy outlines the details of our shipping processes. Please read it carefully.

1. Shipping Destinations

We are proud to offer shipping services to a wide range of countries. Shipping options and fees may vary depending on the destination.Please provide a complete physical street address for delivery.Shipping options and costs will be calculated and displayed at checkout based on your delivery address.

2. Order Processing

All orders are processed during standard business hours, Monday through Friday, excluding major US holidays. Orders are not processed or shipped on weekends or holidays.

Please allow us time to prepare your order for shipment. This includes order verification, quality control, and packaging.

3. Shipping Options & Costs

Shipping costs are calculated at checkout and are based on the selected shipping method, the destination of your package, and the weight and dimensions of your order.

We offer a variety of shipping carriers and service levels to meet your needs. The available options and corresponding costs will be displayed before you finalize your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can use this tracking number on the carrier’s website to monitor the progress of your shipment.

5. Shipping Address

You are responsible for providing the correct and complete shipping address at checkout. JUORTHO is not responsible for orders shipped to an incorrect or undeliverable address provided by you. Any lost shipments due to an incorrect address are not the responsibility of JUORTHO.

If you need to change your shipping address, please contact us immediately at contact@juortho.com. We will try to accommodate your request if your order has not yet been processed for shipment.

6. Undeliverable Packages

Occasionally, a package may be returned to us as undeliverable by the carrier. If this occurs, we will contact you to arrange for re-shipping. Please note that additional shipping fees may apply for re-shipping the order.

7. Customs and Import Duties (For Future International Shipping)

Note: This section is a placeholder for future expansion.
For any future international shipments, please be aware that cross-border shipments may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient and are not included in the item price or shipping cost paid to JUORTHO.

8. Contact Us

If you have any questions about our shipping policy, please contact our customer service team:

Email: contact@juortho.com
Address: 75 Edsel Rd, Alhambra, CA 91801